FAQ

Currently, we do not ship outside of Australia. Contact us to find a supplier in your local area.

Please check all your order details carefully before processing your order. If you would like to change your shipping address, simply go to your profile to amend. This will help us to speed up the dispatching process.

Shipments are only made available Australia-wide. Please note, MEDIFITACTIVE.COM.AU does not ship to PO Box addresses, Armed Forces Addresses, Private Parcel Lockers and international re-shippers or businesses that forward packages to international addresses.

Most destinations in Australia will be within 2-4 working days. Remote destinations will usually take up to 7 working days. Orders are processed Monday to Friday (excluding public holidays). Orders placed after 3 pm AEST may be processed from the next business day.

When you spend $100 or more, free standard shipping is automatically applied during checkout. Orders below $100 are charged a flat delivery rate of $9.95 within Australia.

Tracking information will be emailed to you when your order ships. You will be able to enter this tracking information on the courier’s website (StarTrack) and access your estimated delivery date.

All bookings are made with Authority to Leave. If the delivery driver did not find a safe place to leave your parcel in your absence, it will be dropped off at the nearest carrier depot. If you missed a delivery, please call StarTrack on 13 2345 (from 8:00am to 6:00pm) to arrange a redelivery, redirection or collection.

Credit Cards: Visa, MasterCard and AMEX Prepaid gift cards: Visa and MasterCard (please enter details in the credit/debit card field during eWay Direct checkout)

All credit/debit cards must have a billing address in Australia, Payments cannot be split between multiple credit cards, MEDIFITACTIVE.COM.AU does not accept purchase orders, cash, cheques or money orders.

We cannot accept exchanges for change of mind. Please make sure you select your product(s) carefully.

Please contact us at info@medifitactive.com.au immediately as we may be able to cancel your order if it has not been packed/shipped yet.

Please contact us at info@medifitactive.com.au within 3 days from the date of the order and indicate your personal details, invoice number and product, along with the reason why you believe the product is faulty. We will exchange a faulty/defective product purchased in Australia if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse caused by the Customer or a third party or by fair wear and tear. Any goods bought in store are to be returned to the store of purchase and they will be able to assist you, we have supplier agreements in place.